Re my dispute with Argos, well thanks to a lovely lady called Lynette Adams I am sorted.
I thought I would give them one more call this morning before my visit tomorrow which, for all my front, I was not looking forward to.
I simply said to the first human I spoke to that I wanted to follow up a letter of complaint and didn't know who to ring. I was IMMEDIATELY put through to the director's office and spoke to said lovely lady.
I explained everything and she agreed that, despite the 30 day money back guarantee having run out, two months was not a reasonable time for the vacuum to have become unfit for purpose and that I, the customer, was right. We came to an agreement that I did not want a replacement and would like to be refunded. She asked for a copy of the email I originally sent plus my reciept details saying she would contact the store and get back to me later today.
After having sent her the email I had second thoughts about asking for vouchers and said I would prefer a cash refund.
I received an email about two hours after my call to say the store would be expecting me tomorrow and that a refund of how we paid, by card, would not be a problem but to let her know if there was an issue.
HA - GET IN!!
The image at the top of my post is something Martin Lewis advocates on his Money Saving Expert website so I have him to thank for helping me in my quest.
Chuffed to bits and it goes to show it really does pay to stand your ground.